Job Description

Supports the Mediasite product line in terms remote installations, configurations, maintenance and support of server and client machines.

Responsibilities

  • Provides support via telephone for end-users, resellers, and internal salespeople. 
  • Provides support via e-mail for end-users, resellers, and internal salespeople. 
  • Researches technical issues 
  • Documents solutions to problems 
  • Assists other departments/employees with special projects and other duties as assigned.

Experience & Qualifications

  • Knowledge of procedures and processes as it relates to customer support/service is required.
  • Technical support issues require in depth knowledge of all Mediasite products and corresponding technical concepts with the aptitude to learn new technologies. Ability to research unknown topics as they arise.
  • Administration of Windows based servers, IIS, IIS Media Services, Windows Media Services, and MS SQL Server. Supreme command of Windows, basic Microsoft Office knowledge, primarily Outlook. 
  • Familiarity with networking technologies such as firewalls, caching devices, load balancers, NAS/SAN, is preferred.
  • Extensive knowledge of the Internet and associated technologies. 
  • Familiarity with common hardware and software.
  • Effective verbal and written communication skills.
  • Ability to multitask efficiently and to work in an independent manner
  • Bachelor's degree in a related field preferred.
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